Frequently Asked Questions
Discover everything you need to know about our Italian jewelry collections and services.
How can I identify an authentic Roberto Coin piece?
Every authentic Roberto Coin piece features our signature small ruby hidden on the inside of the jewelry, designed to touch the skin of the wearer as a message of good wishes.
What are your shipping options and delivery times?
We offer complimentary insured ground shipping on all orders. Expedited shipping is available for an additional fee. Most orders are processed within 1-2 business days and delivered within 3-5 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is in its original, unworn condition with all security tags and packaging intact.
Do you offer professional cleaning and repairs?
Yes, we provide professional maintenance and repair services. We recommend having your jewelry inspected annually to ensure settings are secure and to maintain its brilliant finish.
How do I determine my correct ring size?
We provide a comprehensive size guide on our website. Alternatively, you can visit any authorized Roberto Coin boutique for a professional fitting to ensure the perfect size.
Are your diamonds and gemstones ethically sourced?
Roberto Coin is committed to ethical sourcing. All our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.